Shipping & returns

Shipping and Delivery Policy

We deliver across Bangladesh with clear timelines. Orders inside Dhaka are delivered within up to five working days, while deliveries outside Dhaka may take up to ten working days. Orders confirmed before 12:00 PM are processed the same day, and orders placed after 12:00 PM are processed the following working day. Delivery charges are displayed at checkout, and customers receive tracking details by email or SMS once the order is dispatched.

Return and Refund Policy

We are committed to ensuring customer satisfaction. Refunds and returns are processed within seven to ten working days after approval. Physical products must be returned unused, in their original packaging, and with the invoice. Any damaged or incorrect items must be reported within 48 hours of delivery along with supporting photographs. Digital products or services may only be refunded if they are defective or inaccessible, and only after we have attempted to resolve the issue. Refunds are always made to the original payment method through SSLCommerz. If the return is due to our error, we cover the shipping costs, otherwise the customer is responsible. Exchanges are possible but depend on stock availability.