Privacy Policy
Welcome to Ecologicinnovations. Your privacy and trust are very important to us. This Privacy Policy also covers our Return & Refund Policy, Shipping & Delivery Policy, and Terms of Service as required by our payment partner SSLCommerz. By using our website and services, you agree to the terms described below.
Information We Collect
When you interact with our website, we may collect certain personal details such as your name, phone number, email address, and physical address. We also collect order details including items purchased, invoices, and delivery addresses. Payment details are processed securely through SSLCommerz, and we do not store full card information. In addition, we collect technical information such as your IP address, browser type, device information, and cookies to improve user experience.
How We Use Information
The information we collect is used to process and deliver your orders, provide customer support, and improve our services and website experience. We may use your details to send important updates including order confirmations, shipping notifications, or policy changes. In certain cases, we may also process data to comply with legal and financial requirements.
Sharing of Information
We do not sell or rent customer data under any circumstances. Your information is only shared with SSLCommerz for secure payment processing, courier services for product delivery, IT and hosting providers for safe website operations, and with authorities when required by law. Ecologicinnovations does not allow third-party advertisements on its website, and customer information is never shared with advertisers.
Shipping and Delivery Policy
We deliver across Bangladesh with clear timelines. Orders inside Dhaka are delivered within up to five working days, while deliveries outside Dhaka may take up to ten working days. Orders confirmed before 12:00 PM are processed the same day, and orders placed after 12:00 PM are processed the following working day. Delivery charges are displayed at checkout, and customers receive tracking details by email or SMS once the order is dispatched.
Return and Refund Policy
We are committed to ensuring customer satisfaction. Refunds and returns are processed within seven to ten working days after approval. Physical products must be returned unused, in their original packaging, and with the invoice. Any damaged or incorrect items must be reported within 48 hours of delivery along with supporting photographs. Digital products or services may only be refunded if they are defective or inaccessible, and only after we have attempted to resolve the issue. Refunds are always made to the original payment method through SSLCommerz. If the return is due to our error, we cover the shipping costs, otherwise the customer is responsible. Exchanges are possible but depend on stock availability.
Product Stock Information
Product availability is always shown on our product pages. Each product is clearly marked as “In Stock” or “Out of Stock,” and where applicable, the available quantity is displayed. Out-of-stock products are also marked with a visible badge on the product image to avoid confusion during shopping.
Terms and Conditions of Use
By purchasing from Ecologicinnovations, you agree that all orders are subject to stock availability and that prices may change without prior notice. We reserve the right to cancel or refund orders in case of pricing errors, suspected fraud, or unavailability of products. All payments must be made through SSLCommerz for security purposes. Customers are responsible for providing accurate delivery information, and Ecologicinnovations cannot be held responsible for issues arising from incorrect details. Our liability is limited to the value of the order, and we are not responsible for indirect or incidental damages.
Cookies and Tracking
Our website uses cookies to manage login sessions, shopping carts, and customer preferences. We also use cookies for analytics purposes to improve performance. Customers can disable cookies in their browser settings, but essential cookies are required for checkout and account features to function properly.
Data Security
All transactions are processed through the secure SSLCommerz payment gateway. We use SSL encryption (HTTPS) for all data transfers, and only authorized staff members have access to personal information. We follow reasonable industry practices to protect against loss, misuse, or unauthorized access to customer data.
Customer Rights
Customers have the right to request access to their stored personal information, correct or update their data, and request account deletion subject to legal record-keeping requirements. Customers may also opt out of marketing communications at any time. Requests can be made by contacting us at support@ecologicinnovations.com.
Checkout Agreement
Before confirming any order, customers are required to tick a checkbox at checkout confirming that they have read and agreed to this Privacy Policy, which includes our Terms, Shipping, and Refund Policies. This checkbox is left blank by default, and the order cannot be placed unless the customer selects it.
Business Information
Ecologicinnovations is a registered business in Bangladesh. Our Trade License Number is 25131797319000705, and our TIN is 617689903741. Our registered address is Purba Satnal, Satnal Bazar – 3643, Matlab North, Chandpur, Bangladesh. You may contact us by email at support@ecologicinnovations.com or by phone at +8801772994901 and +8801517831132.
Updates to This Policy
This Privacy Policy may be updated from time to time to reflect changes in our services or legal obligations. Any revisions will be posted on this page with a new date, and significant changes may be communicated directly to customers.
