Ecologicinnovations Policy

• We accept bKash and other listed methods during checkout.
• For prepaid methods, your order is processed after successful confirmation.
• Invoices are emailed to the address provided at checkout.

• Processing: Orders typically ship within 1–3 business days.
• Tracking: A tracking link will be provided where available.
• Returns: Eligible within 7 days of delivery if items are unused and in original packaging.
• Refunds: Issued to the original payment method after inspection.

Selected IoT devices include limited warranty as specified on the product page. Warranty covers manufacturing defects, not misuse or accidental damage.

• Account data: name, email, phone.
• Order data: shipping details, purchased items, payment meta (no full card/bKash credentials stored).
• Device/App data: logs and analytics to improve performance.
• Cookies: for session, cart, and preferences.

• Fulfil orders, provide support, and improve products.
• Detect fraud and ensure platform security.
• Send service emails (e.g., order updates). Marketing emails require consent and include opt-out.

When you connect our mobile app or IoT devices, telemetry (e.g., status, firmware version) may be sent securely to our systems to enable features like remote control and diagnostics.

We use industry standard safeguards: HTTPS everywhere, hashed credentials, role-based access, and regular audits.

• Access, update, or delete your account data.
• Export your data by contacting support.
• Opt out of marketing emails anytime.

Email: support@ecologicinnovations.com
Phone: +880-1772994901
Hours: Sun–Thu, 10:00–18:00 BST

We may update this Policy to reflect operational, legal, or regulatory changes. We’ll post updates here and adjust the Last Updated date.